MXIE

Control All Your Communications Through One Tool
The intuitive, O/S independent, MXIE (Media Exchange Interface for End Users) desktop client inte­grates and manages all of your communications functions. It lets you see the presence status of oth­ers in your company, send emails, control all your phone calls via desktop phones or a softphone, send and receive faxes, send secure Instant Messages and voice messages, use Visual Voicemail, launch a collaborative MXmeeting™ web conference session, and much more – all with a single mouse click.

That is the power of MXIE. That is the power of Zultys.

Flexible Communications

Tailor your communications and work anywhere from any phone
Don’t conform to the tool – you define your own communications experience
Be free to work from anywhere as one office environment
Assert your Independence and use any phone you want – desktop, mobile or home phone
Make Any Phone Your Phone
MXIE controls all your calling functions and lets you call and be contacted at any phone you want through the MXconnect™ feature. MXconnect lets you designate any phone as your business phone – a SIP phone, an ana­log phone, or even a mobile phone or home office phone, and Twinning lets you easily switch between one phone and the other. You can also use MXIE’s internal softphone feature and turn your computer into your phone.

Visual Voicemail Saves You Time
Visual Voicemail allows you to see a list of all of your voicemail messages with key informa­tion, such as Caller ID, the date and time of the call, and the length of the call. This allows you to quickly sort through your voicemail and respond to those that need urgent attention. You can even add an annotation to any voice­mail. A voicemail alert will also pop up on your screen when a new message arrives.

Eliminate the Guessing Game
Presence status lets you know if the person you need to reach is available, and even how they may best be reached – no matter where they are located across your company’s system, wheth­er they are right next door or in another city. They can also attach a short note to give additional information, like “Back at 2pm” or “In training all day” to make it easier to know how to contact them.

Connect with Everyone
MXIE is fully integrated with MS Outlook, as well as your company directory and MXmeeting web-conferencing. One right-click lets you open an Outlook email window directly from your MXIE corporate directory or Buddy List, and launch fully interactive collabora­tive web sessions.

Instant Messaging for Instant Results
Instant Messaging (IM) lets you spontaneously collaborate with others whenever you need to through a secure chat window. You can have simultaneous IM sessions open with others in your company, and also send instant messages to multiple people at one time. You can save and archive your IM sessions and can also send mes­sages to people who are off-line, and they will get the message when they log back in

Supercharge Your Contact Center
MXIE’s flexible design lets you support full Contact Center functions in addition to your day-to-day call and front office needs. MXIE supports a range of Operator Groups and multiple levels of Agent Roles, and lets you log into mul­tiple roles simultaneously. This increases your ability to multi­task and handle over­flow and priority calls.

The Paperless Fax Machine
Eliminate your fax machine and costly fax lines, toner and paper, and use MXIE for all your fax needs. MXIE lets you send, receive, store, and forward your faxes. Sending a fax is done with a simple mouse click that launches a Fax Wizard to let you easily find the document in your system and send it.

Key features:

One-click to call – start / receive and control calls via mouse, keyboard or telephone
Built-in softphone
MXconnect™ lets you make any phone your business phone, and maintain call control through MXIE
Find Me/Follow Me to 17 call points
Twinning – ring desk and mobile
View presence and presence notes of all users
Collaborate via secure Instant Messages
MS Outlook integration (address book, email, dial)
Buddy lists and speed dial
Screen pops display incoming caller information
Visual Voicemail, showing caller name & number
Launch interactive web conferences
Supports any OS: Windows/Apple/Linux and thin clients
Send, receive and archive fax messages
Remember every call and IM (logs, call recording)
Record all Calls from any phone
Contact Center and Operator func­tions, including Call Attached Data (wrap-up and account codes), Hold, Transfer, Park, etc.
All roles in one easy window for Users, Operators and Contact Center Agents
Create Call Handling Rules to manage call routing
Integrate with CRM and other business applications
ScreenDial™ lets you call from any webpage, document or electronic record
Multi-language support