Automated phone attendant, the core constituent of the hosted PBX phone system, handles all incoming calls in a professional manner making your business resemble a multinational company. It is an effective substitute for a live receptionist.
Exceptional Call Handling Features
The automated phone attendant answers all calls with professional sounding customized welcome messages. It can be programmed to play different salutation messages during office hours, after office hours, day of the week, weekends and holidays.
The auto attendant offers a set of options such as dial by name, dial by extension, do not disturb mode, zero out to live representative and more to the callers. It routes the calls to the appropriate extensions. When calls are unattended or if all lines are busy, calls are redirected to the voice mail system, where the callers can leave voice messages. The system can handle multiple calls at the same time without sending line busy signals to the callers.
Control Your Business from Any Preferred Location
The find me follow me call forwarding feature transfers the calls to remote extensions such as your alternate numbers, including cell phone numbers. Thereby you can control your business from any geographic location. This facility eliminates any possibility of missing important business calls and facilitates round the clock contact with your workforce operating from different locations. Automated phone attendant eliminates the need to appoint additional staffs for attending calls and reduces your operating expenses considerably.
An Affordable Option
For utilizing the features of the automated phone attendant in hosted PBX system, you need not buy or maintain pricey PBX hardware in your premises since these are kept at the service provider’s site. PBX services are offered through a hosted server using high bandwidth Internet or dedicated telephone networks. The PBX services are shared among a number of users and are therefore affordable.
Author: Armstrong C
Article Source: EzineArticles.com
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