Many businesses that need 24/7 communication access are still paying a high price for an after-hours answering service. While it was a great option in the past, it is no longer a cost-effective solution to providing customer services or emergency assistance to callers using a answering service.
Fast-forward to current technology and you will find that there is inexpensive technology that not only provides consistent 24 hour service, it also can be completely controlled by the business owner or management team. There is no training involved. There is no more worry about the answering service providing correct information to your callers. This simple, do-it-yourself method also improves the overall communication and functionality of your entire business. By enlisting the technology that comes with a toll free number, your business will have access to the features of the virtual PBX phone system.
With the virtual PBX communications system, you can easily establish 24/7 communication accessibility between your business and your customers or clientele in minutes. The virtual PBX system is connected to your businesses toll free phone number and handles all incoming calls, even those coming in simultaneously, whether you are in the office to answer the phone or not. Unlike an answering service, you can equip your phone system to include informational extensions so that callers who need answers to frequently asked questions can get them right away, instead of just leaving a message with a stranger. The customers calling after hours can still essentially interact with your company by accessing direct employee extensions that can be set to forward to the employee’s home or cell phone number, while still maintaining confidentiality of phone numbers and location. Customers calling in to the toll free phone number will never be the wiser that your staff or management team is operating from home. They will only understand that no matter what, your business is reliable, even after hours and during the holidays, when most other businesses are closed.
There is also a time-saving factor in employing the virtual PBX phone system instead of an answering service. With the PBX phone system, each extension has it’s own voice mail box, which can be personalized with individual employee messages and updated as needed. Customers can leave messages directly with their intended contacts, without having to go through the red tape of dealing with a answering service employee who is not familiar with specific business practices. The voice mail for each employee can be accessed any time and anywhere, giving everyone great communication flexibility.
Calls to individual extensions can also be forwarded directly to another phone line, in the event there is an after-hours emergency that is common in the medical world. For instance, doctors offices can forward emergency calls directly to the doctor’s cell phone or other medical staff and patients no longer have to wait for third-party communication when dealing with an emergency. The increase in communication reliability not only helps your business grow, it can also make a huge difference to your customers, clients, or patience. Plus, with the convenience of having a toll-free number for your business that is convenient for callers, you will likely pick up some additional business you may not have otherwise secured.
Author: Lee Percival
Article Source: EzineArticles.com
Provided by: Wordpress plugin Guest Blogger
- Volunteer Business Outreach Representative (Sales)
- Volunteer Event Planner
- Siempre Unidos Group : Peru
Related Posts -
Cheapest Solution in VoIP Broadband Phone Service VoIP is an abbreviation for voice over Internet protocol. It is easy to confuse VoIP with broadband phone service. Though broadband phone service uses the voice over Internet protocol to send and receive phone calls, it is not actually VoIP. As of now, VoIP basically comes in three forms, PC-to-PC,...... - Virtual PBX - More Than Just a Small Business Phone System Virtual PBX is quickly becoming one of the most impressive tools that a company can have because it provides all of the convenience of a large complex phone system, minus the large upfront cost investment and bulky equipment. For a business, having a tool like this is invaluable because......
- Virtual PBX Phone - Can Your Business Benefit From Using One? As a entrepreneur, you need to have a way for your customers to communicate with you. The use of telephones is still the most common way to communicate. Is your current phone service and system working as hard for you as it should be, or is there something better......
- Hosted PBX Virtual Phone Service In order to be successful in the competitive world of business, it is very important to have an efficient communication system. Hosted PBX virtual phone service is the right choice for small business firms to effortlessly meet their business communication requirements.Competent Call Management FeaturesA hosted PBX virtual phone service......
- Hosted PBX Phone System - Virtual Receptionist Virtual receptionist is one of the most flexible and user-friendly features of a hosted PBX phone system. Small businesses can achieve a higher professional image by utilizing virtual receptionist services that come with a hosted PBX phone system. The hosted answering service can effectively improve the communication between your......
Related Websites - The Satellite Radio Service that Won't Die Three months ago I wrote about our ongoing efforts to eliminate unneeded recurring monthly expenses. One of those was the satellite radio service that I have had in my car for a few years. However, it seems that the monopoly now known as XM/Sirius doesn't deal well with rejection. It......
-
Saving Money with your Phone There are a lot of different ways that you can cut down on what you spend in your household budget every month, and one such example is by saving money through how you communicate on the phone. Telephone services are easily capable of costing a typical family as many as...... -
Restaurant & Catering Super Summit January 13, 2010 Veteran Restaurant Owner Reveals His Tested Multi-Million Dollar Generating Road-Map To Success So You Can.. Double Your Restaurant & Catering Profits ...even in the toughest economic times. The trauma in the economy isn't anywhere near over, in fact, it might turn even uglier, and if you just mush on...... -
Sprint SERO Plan Follow Up So I've been on the Sprint SERO plan for about two three months now. My wife and I love the service! We've gotten great reception wherever we've gone which is an upgrade over Verizon which gave bad reception in our home! My wife has also been loving the unlimited...... - Let 'Em Pay Easy This is a concept you've probably heard many of the big marketing gurus from Jay Abraham, Frank Kern, Eben Pagan, Rich Schefren, Dan Kennedy and more all talk about. And it's the concept of having multiple payment options and making it easy for your customers to give you their money......
Related posts:
[...] Continued here: Are You Still Paying For an Answering Service? [...]