With a third party merchant account you will have a dedicated 24/7 support team to handle your credit card payment on your behalf as part of your package. You will also need to provide your own support for issues relating directly to your product.
It is good practice to draw up a Frequently Asked Questions (FAQ) page to list answers to common questions. Provide a link to your FAQ page on your “Thank You Page” and all your support emails for your customer’s convenience. By doing so you will help to substantially reduce the number of duplicate question you will have to answer by email.
You could use install inexpensive software to automate your FAQ web page and customer support tickets which will also reduce the number of emails you will have to answer individually.
Keep your customers happy and develop trust and a good reputation by serving their needs as best as you can. Your customers are the life-blood of your business. If they feel they have been treated well throughout the order process they are more likely to buy from you again and recommend your site to others. This is where you will build your back-end sales and generate more profits for you and your business.
Hire Extra Support Staff Depending on the volume of your daily enquiries you have the option to hire people to reply to support questions on your behalf. Search online for “Freelance Virtual Assistants”. This can be very cost effective and will free your time to get on with other areas of your business.
Another alternative is to install a “Virtual Customer Support” with automated responses and a more professional way to answer customer enquiries. This will also eliminate unsolicited emails from your email inbox because a real person has to click through to initiate a response ticket for each enquiry.
Remember happy customers will recommend you to their friends and colleagues. Providing your business with positive feedback and developing a good reputation and returning custom.
Author: Nancy Redford
Article Source: EzineArticles.com
Provided by: Canada duty rates
- Support Sea Shepherd in their Fight to End the Seal Hunt
- Gulzada Sabyrbekova's Group : Kyrgyzstan
- Susan Njoki Nguru : Kenya
Related Posts -
10 Do's and Don'ts of Customer Services Email etiquette is the key to help calm down anxious and impatient customers. People assume that once they press the "send" button that we will get everything sorted out in an instant! Of course we all know that this is not an accurate representation of how things work. However,...... -
ZULTYS APPOINTS ALLIANT DATATEL AS PREMIER RESELLER ZULTYS APPOINTS ALLIANT DATATEL AS PREMIER RESELLER SUNNYVALE, CA, April 23rd, 2009 – Zultys, Inc., the leader in SIP Open Standards-based corporate Unified Communications solutions, today congratulated Alliant Datatel for earning its status as a Premier Reseller of Zultys business voice solutions. Alliant DataTel continues to set the bar for what’s possible in customer...... - Best Office Phone Systems For Medium and Large Sized Offices In today's world the most essential medium of communication is phone systems. Telephones are widely used all over the world for both domestic and office use. In case of business, office phone systems are extremely important equipment to keep you in touch with your staff and bring a business......
- VoIP Gives a Flawless Review Over a period of time, VoIP has come to be accepted by all kinds of industries, both small and large scale. It came with a bang and has been taking quick strides covering all the industries and residentials across the globe. With its cost-effective feature, along with the voice......
- Making a Success of Hosted IP Telephony For Small Businesses Hosted IP Telephony for small businesses, if developed well, should be easy to use, intuitive and simple to install. This makes it a fantastic, easy-entry opportunity into the IP telephony supply and provision space. When it comes to selling hosted telephony there are a number of fundamental principles that will......
Related Websites -
Why Big Companies Are Blogging? There are still some old school business people out there that consider the whole idea of blogging for their business rather ridiculous. Unfortunately for these people, they will never understand that the world is changing and blogging is a whole lot more than just a bunch of people in their...... -
Victory With This Proven Affiliates Program...Is There The internet is littered with tales of internet success. You must be tired of hearing about all of the internet success and not being able to take part in it. Many internet marketers claim to have made thousands of dollars on the internet. When these marketers have achieved their so...... - Need last minute tax help? Call the IRS! I've mentioned this before but the Internal Revenue Service call centers are very helpful. I've called them three times for different reasons related to my partnerships and companies, and they've not only been knowledgeable but they've saved me some money in some instances!This year I had a question with regard......
-
Windows Mobile, iPhone, Android - Marketplace Comparison Detailed comparison between Windows Mobile Marketplace, Apple's iPhone AppStore and Android Market from developer point of view. By: Predrag Tomasevic (Click for bigger image) Introduction The article you are about to read is my compilation of thoughts on three currently most popular and talked about mobile platforms, sparked by whole...... - Money Tip - Do Not Use FTD To Have Flowers Delivered. Seeing as how Mother's Day was a few days ago, we of course had to send flowers to Mom. And living 3,000 miles away from her, it is not really possible to deliver them myself. So we used FTD.com to buy flowers and have them delivered, as the local place......
Related posts:
