Voice over Internet Protocol is making a rapid entry into society. Vonage, well known the world over, is at the forefront pushing VoIP as an alternative to traditional home telephone services offered by companies like AT&T and Verizon. There are even devices on the market that will connect your phone to your computer, allowing you to make phone calls via your high-speed Internet connection. With VoIP being touted as the future of communications, can it really make the transition into the corporate environment?
A business communications system is a much larger and more complex entity than a home phone network. Businesses require separate extensions, dial-by-name directories, the ability to transfer calls to other users and numerous other features not needed in a home environment. Up until now, companies needed to purchase their own pricy PBX unit from a telephone hardware vendor and contract with expensive phone system specialists to deploy it and keep it running. Can VoIP providers handle the complexity of all of these extra features?
Business VoIP providers have tailored their product to work just as well as the PBXes offered by the established telephone giants. These VoIP providers offer separate extensions, voicemail features and call transferability, among other things. They even provide for advanced features such as an auto-attendant to answer incoming calls, ACD queues to manage multiple calls at the same time and conference bridges that allow multiple people to talk with each other on the same call. Most providers even have or are developing E911 abilities.
And what’s more, companies that use a hosted business VoIP product for their telephone system enjoy the added advantage of not having to take care of bulky, complicated telecom equipment! The hosted PBX provider handles that- and reputable providers have dedicated and knowledgeable staff members to look after the equipment on a daily basis. By not having a PBX in your office, you can avoid all of the hassle of making sure the system is working, and all of the stress when something goes wrong.
Furthermore, your business can save bundles of money by not having to purchase a PBX, which can cost in the tens of thousands of dollars. By subscribing to a hosted business voip provider, you will only have to pay a low monthly charge (per user or per features enabled, depending on the VoIP provider) to use the service. And there are also savings to be had from the low price per minute for phone calls, averaging 2 to 3 cents per minute. VoIP is incredibly cheaper than traditional telephone calls, essentially due to the fact that VoIP calls ‘piggyback’ on your company’s Internet connection.
VoIP is well-situated to handle business communications. From the features offered, to the savings incurred, a hosted PBX solution is very appealing for any small to medium-sized company. You trust your high-speed data connection to handle your Internet needs, why not trust it to handle your voice communications as well? The only thing you have to lose is the extra telephone equipment!
Author: Joe DeBari
Article Source: EzineArticles.com
Provided by: Guest blogger
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