Siemens Hipath Business Telephones – Review

Advances in business telephone systems have converted telephones from a simple communication device into a way for companies to streamline their operations, increasing efficiency, and resulting in a smoother work flow and a better customer experience. One of the most innovative amongst these new business telephone systems is the Siemens HiPath Series, which offer communications solutions designed specifically for small and medium-sized businesses. The HiPath Business Telephone System enables employees to more easily manage the myriad of communications tools that they utilize in a given day by channeling all the information streams of those tools into a single interface.

Additionally, HiPath allows managers and administrators to more effectively direct the work flow of the office by way of real-time electronic status notifications, which indicate which employees are on calls, in meetings, or otherwise indisposed, and which are available, so that incoming calls, requests, and inquiries may be routed to someone immediately able to handle them. This ensures that clients, partners, and colleagues waste less time trying unsuccessfully to reach each other, and improves the customer service experience of clients trying to reach a firm.

For example, when a manager urgently needs to speak with a colleague, the HiPath system may let that manager know that his or her colleague is currently on another call, and allow for the manager to send the co-worker an instant message letting them know that they need to speak immediately after the call. Alternatively, in the event that an employee is late returning from a meeting across town, using HiPath, the employee is able to change their electronic status from their cellular phone, notifying the office that he or she is running late, and automatically changing the voice-mail greeting that persons calling the office will hear, or even forwarding those calls directly to a mobile phone.

When an important client or partner firm calls into an office, needing an immediate conference call, HiPath allows managers to view the online status of employees, and simply drag and drop their names into a conference call box. This will inform selected employees that they are needed in a conference call, at which point the manager is able to send an instant message to the selected employees, giving them the background information regarding the call. Managers are also able to send messages to other indisposed employees, letting them know that they are needed in the conference call once they have finished their current call.

HiPath also offers employees the ability to record calls, eliminating the necessity of participants on conference calls having to split their time between taking notes and actually actively participating in the call. This also allows multi-taskers the ability to come back to a specific point or review a call should their attention become divided during a call.

Another innovative feature of the HiPath business telephone system is the single portal that lists all phone calls, emails, faxes, instant messages, and other communications received while an employee is out of the office. This cuts down on the amount of time needed to organize the various forms of communications, and allows users to prioritize their messages with a simple click of the mouse.

All of these features mean that Siemens HiPath makes offices more efficient, cutting down on time wasted trying to reach someone unsuccessfully, time taken to organize seven different forms of messages, missed calls, customer frustration, and other unnecessary delays in communication. By streamlining one of a company’s most valuable and limited assets, time, HiPath can help free employees from the burden placed on them by multiple communications devices, enabling them to get back to work.

Author: Sam D Goddard
Article Source: EzineArticles.com
Provided by: Canada duty tariff

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