Choosing the right business phone system and its complementary parts is one of those decisions that businesses waffle over. There’s a lot of options, and a lot of cost-benefit analysis to wade through, even for comparatively simple, low feature set installations.
The primary concern starts with customer service – your telephone system is all about interacting with your client base, and making sure that they can contact your reps and agents with the fewest hassles possible. For that, you need to think about what your customers will call your business for (support, order placements, setting up consultation visits) and structure your telephone system to direct them to the right person.
There’s a wealth of integrated features in modern business phone handsets, and picking the right mix of them is part and parcel to thinking of your phone system as your customer service interface.
First, there’s price as a consideration. As telephone capabilities increase, so does their price. Choosing which features you need now, and which features you’ll want later is part of this decision making process; with the “How does this help me better service my customers” being the delimiter between what you buy for now, and what you put off for later.
Any telephone system will need the ability to page, and handle internal messaging. This includes integration into your computer network systems and voice mail-email integration. Accountability about calls means that call logging, including lost call listings are also important.
If you’re a company that’s large enough that you need someone who directs calls, making sure that that workstation has all the features required is important. Another feature that’ll be handy is full digital call processing, including the ability to create a subnetwork with multiple nodes for transferring calls. Even lower end systems can now handle routing calls to over 100 desks, and medium priced ones can handle a thousand desks.
If your telephone system has networking features, make sure that they’re compatible with your existing hardware, whether they network with ISDN lines or through TCP/IP. Another question is whether or not you need DECT support, or DECT-to VoIP support. (More and more phone systems are eschewing copper wiring for wireless multiband solutions)
If you’ve got a legacy phone system, you’ll need to make a decision about replacing it completely, or using more modern phones to upgrade and expand its capabilities; if you choose the latter, you’ll need to check for backwards compatibility with the feature sets provided. While every modern phone system can work with IP and VoIP systems, a few of the ones on the lower end of the price range are no longer fully compatible with analog PBX systems, which is something you need to be aware of.
All of these services need to be assessed in the context of how you use your phone system. Look for things like software expandability, and a feature set network that lets you expand and upgrade readily; what once cost a small fortune in a dedicated PBX system has fallen rapidly in price, in terms of future proofing your telephone system.
Author: Derek Rogers
Article Source: EzineArticles.com
Provided by: Canada duty
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