Auto attendant answering systems are commonly used in the telephone system of offices, business firms, hospitals and other such entities. Auto attendant answering system allows the automatic transfer of calls to different user extensions without the involvement of a telephone operator or a mediator. In most systems the telephone operator can be accessed by pressing the 0 button. This auto attendant answering is a main feature provided by the PBX phone system, a private branch telephone exchange system used to make connections between internal telephones of private organizations.
Auto attendant answering system receives callers with a greeting. After greeting the caller, a dial by name directory is provided to the caller to have access to different extensions. When the user name required by the caller is announced, the # button should be pressed and this will connect the caller to the required user. Sometimes, the extension code of the user will be announced after the user name. In that case, the extension code should be dialed to reach the user. The greetings and other announcements in this system can be customized as per requirement.
Voice mailing facility or express messaging is available in an auto attendant answering system. In this facility, user extensions are not connected or disturbed when called; instead, the voice messages of callers are stored in the user’s voicemail box. Users can retrieve these messages at their convenient time. Users can also avoid answering to frequently asked questions such as working hours of a company, available services, job offerings and more. For that, there are information mail boxes that give recorded information to the frequently asked questions of callers. Automated attendants are used in colleges for telephone registration of courses or checking of grades.
Connections between two companies through wide area networking and transferring of calls to external phone lines are possible in auto attendant answering systems. Effective programming is needed for efficient use of the auto-attendant. A PBX system can be purchased at affordable rates. Therefore many small business firms and companies purchase PBX system to avail of the facilities provided by auto attendant answering systems. Most of the features provided by PBX systems are very useful for the growth and success of businesses. Opt for the service of a reputable PBX system and get to know the excellent features of the auto attendant answering system.
Author: Alen J Smith
Article Source: EzineArticles.com
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