Much of what we are hearing and seeing today about the state of business is that we are all just trying to hang on. However, many businesses are actually finding that in making changes to adjust to the state of the economy they are actually seeing greatly increased profits. Businesses that are just looking for ways to cut some costs a well as those that are forced into changes by their financial hardships are turning to virtual PBX phone systems to help them in their time of need. In doing so they are seeing increased profits coming in the form of savings as well as by way of increased efficiency and customer service. There are a number of ways that implementing a virtual PBX into their communications is allowing them to realize these profits. Here are 3:
- Telecommuting – Using a virtual PBX businesses are able to send employees to work from home either part or full time. The virtual PBX has unique call forwarding rules that provide businesses the flexibility of having one number to serve as their main phone and fax number, distribute calls to different locations and extensions, create call forwarding rules specific to each extension, and handle voicemail for all their employees. What this means to the customer is that they can still reach any employee quickly and easily and will not even know they are being forwarded outside of a brick and mortar office. For the employee this means that they can still receive all of their calls, retrieve voice and fax messages, and communicate just as efficiently as if they were still sitting in the office. Businesses incorporating a telework program see increased productivity of workers by 25%-30% which is attributed to an employee’s ability to better manage their time, less commute hours and less stress. Many employees say they would even accept less salary in exchange for the ability to work from home. Telecommuting employees are also found to be healthier and take less days off due to less stress and the decreased sharing of illnesses with other workers. All of these things translate into increased profits for businesses.
- Reduction of Overhead – The biggest overhead cost for most businesses is their physical space. Businesses that are implementing virtual PBX systems into their communications are finding that they can ditch their brick and mortar office space completely. Because a virtual PBX does not rely on the user’s hardware or hardwired phone connections to connect calls, location becomes completely irrelevant when it comes to phone and fax communications. Many businesses are finding that they can disperse their workforce using virtual communications and cloud computing, close their physical space and find increased profits not only in the benefits of a telecommuting workforce but also in the monthly cost savings of not being tied to a physical address.
- Better Customer Service – One of the best ways to increase your profits is to increase the quality of your customer service. Businesses that are implementing a virtual PBX are finding that it helps them give better customer service in ways that they had not even imagined. Features of a virtual PBX that are allowing businesses to better serve their customers include a main menu that will direct callers quickly and easily to where they can be helped, call recording used to monitor calls and train employees in the best and most efficient customer service practices, call reporting to track phone and fax communications, and more. Happy customers are customers that keep coming back and tell their friends to come along too. Businesses are finding that their virtual PBXs are helping them to make sure that this happens and increased profits are following closely behind.
Necessity is the mother of all invention. This is true for many businesses during this recession. They need to make changes in their businesses that will help them to make it through some tough times. Those that are turning to virtual PBX communications are finding that not only are they seeing cost savings that will help them through the bad times but, increased profits that will continue for their business regardless of the state of the economy.
Author: Brandi Cummings
Article Source: EzineArticles.com
Provided by: Netbook, Tablets and Mobile Computing
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