As business owners what do we need to do when considering new communications solutions for our business. Well first things first, we must focus on the basic needs.
* Make outbound calls
* Receive Inbound Calls
* Do we want direct dial
* Do we want live answer
* Do we want Automated Answer with Dial by extension
* Do we want voicemail
Then let look at areas of our business? Where can we improve?
* Technical Support/Customer Service/Help Desk
* Sales Order Desk
* Reception- Traffic Director
* Sales
* Administration
* Accounting (AP/AR)
* Legal
* Operations
What areas of the business are we focusing on to create bigger business opportunities or greater efficiencies for our business?
* Sales: Implement call distribution, Findme-followme, Remote Extension, Voicemail to Email, Contact Integration
* Support/Service: Call Queuing, Logging, Call Recording, Service Analysis, Customer Satisfaction
* Teleworker,Mobile Worker opportunities
What other benefits can we look for?
* Advice based businesses would benefit from Telephone Conversation Recording
* Staff Telephone use and productivity
* Reduction of Long distance through reduction of Cell Phone usage (Soft Phone, IP Phone etc)
* Improved ease of communicating with your company for your customers
What areas of my business are we looking for efficiencies in either staffing or productivity?
* Are there tasks that could be automated
* Self Serve systems
There is a lot to think about when it comes to selecting a telecommunications productivity tool for your business; like in accounting a calculator is not the whole solution, just a tool we use to double check our numbers, a telephone is just the end or the beginning of the conversation. It is what we can do between the end points to improve our business that will help us chose a system to fit our business.
Author: Jeff Brodie
Article Source: EzineArticles.com
Provided by: Canada duty tariff
- Help secure a mobile phone to minimize costs
- REVISED: A Call for Alliance Among Impeachment Advocates
- Monica Indira Ruiz Paredes : Peru
Related Posts -
Phone Systems Make Small Businesses More Competitive by Making Them Look Bigger Than Their Size Small businesses cannot compete with large businesses on an equal footing because they cannot match their resources and funds. Business phone systems can help small businesses bridge this gap to some extent. An effective telephone system uses the right tools and technology to increase the efficiency and productivity of...... - Small Business VoIP Telephone Service VoIP telephone service for your small business is an effective means to improve your business productivity at economical rates. As a budding establishment, you might be thinking of establishing your small business in different locations. Effective telecommunication plays a vital role in building up such relations.An Affordable Solution to......
- Business Phone Guide Even allowing for the rise of the Internet and electronic methods of communication, the telephone is still, by far, the fastest and easiest method by which a business can contact its customers, and vice versa. A business phone system should be large and flexible enough to cope with the......
- Business VoIP Telephone System When it comes to telecommunication systems for businesses, a VoIP telephone system is by all means the right option. With this service you can have all the facilities of a traditional phone system, and at the same time, improve your business productivity through improved customer care services.Web-based Interface for......
- Putting Productivity And Economy To Work With Intelligent Business Phone Systems Is your business communication equipment really working for you? Is it helping you maximize productivity? Are you getting optimum returns on invested capital? Is your business phone system scalable and extensible enough to help you remain in sync with leading-edge convergence technologies?In highly competitive markets across the globe, answers......
Related Websites -
10 Things to do without in 2010 [/caption] Ten years ago, most homes relied on dial-up connections to access the Internet and iPods, flat-screen TVs and the Nintendo Wii didn't exist. In 2010, consumer should expect to see more revolutionary products supplanting old mainstays. In media, DVDs, books, newspapers and magazines will continue to lose ground to...... -
Bayshore Marina, Newport Beach, CA Phone: 949.721.0111 Marine Stand By Channel? The marina can be reached by phone only at this point in time. Average Water Depth? Not available, please contact marina management for more information. Is there a pumpout station? Yes, the marina does offer this service. Is there a fuel dock? The dock...... -
How to Use Google Maps to Make Free Phone Calls Google Maps and similar technologies have revolutionized cartography in the last decade. Itâs hard to imagine that there was a time when people didnât have instant access to nearly perfect directions to just about anywhere in the world. Now we have access to high-resolution satellite images, and even a view...... -
AT&T halts online iPhone sales to New York City residents [/caption] Apple's exclusive U.S. iPhone wireless provider AT&T began halting online sales of the touch-screen device to residents of New York City and its surrounding areas this past weekend but has been unable to provide a reasonable explanation as to why. The matter was first brought to light by the...... - Bruno Stair Lifts: Customer Service And Quality Products When attempting to purchase stair lifts you should choose a manufacturer that you have the ability to purchase it from. This is a rather important decision because it will determine the quality of product that you need, the price that you will pay for it, and the features that you......
Related posts:
