Mitel Mobility
As a businessperson you need to be in touch with your customers. The days when it was acceptable to expect someone to leave you a voice mail is quickly fading. Those moments in time from when your telephone rings to the time when you actually talk with your customer or potential customer can be a window of opportunity for you to loose business to your competition.
The problem, of course, is that you need to be away from your desk phone, perhaps in another part of the building or even in another part of the state. When youre not there your phone rings and hopefully this potential customer is willing to leave a voice mail and wait for your call back.
Of course you could always direct calls to your cell phone, either by forwarding your desk telephone to it or by simply publishing your cell phone number. In reality, however, this doesnt work well. If your cell battery goes dead or youre in a dead cell zone, no one can call you. How much business are you potentially loosing?
Mitel has a solution with their Mobility Server. This new application integrates with the Mitel 3300 ICP and SX200 ICP and can route your calls to BOTH your desk phone and any other number at the same time. Now, if youre away from your desk, when your customer calls you, if you are away from your desk, you will still be able to take the call. You no longer have to give your customers your cell phone and desk phone telephone numbers to reach you, you always give out the same number your desk phone. Now all your callers will be able to reach you no matter where you are.
One of the best features of the Mitel Mobility Server is the ability to take a call from your cell phone and pick it up on your desk phone with out having to ask the customer to call back. Simply hit the line on your desk phone and the call is automatically taken off your cell and you are now talking on your desk phone.
Of course one of the obvious questions is What if I answer the call on my cell phone and need to transfer it to another extension? It would be poor customer service if you asked the customer to call another number. Again the Mitel Mobility Server shines in its abilities. To transfer a call from your cell phone to another extension, simply dial a short feature code, the extension number to transfer to and hang up your cell. The call will go wherever you direct it.
Another advantage to only giving one number for your customers to call is that you only have one voice mail to check when someone does leave you a message. Now this message can be transferred intact to others in the company, saved or even emailed. No more checking two voice mails.
In short, if you need close customer interaction and the ability to move around the building, city, state or world, you should take a close look at the Mitel 3300 or Mitel SX200 ICP with the Mitel Mobility Server.
Author: Ralph Willett
Article Source: EzineArticles.com
Provided by: Mobile device news
- Front Desk Volunteer-Great for students and 55+ volunteers
- Front Desk/Administrative Volunteers
- URGENT! - Front Desk Coverage
Related Posts -
When Cell Phones Meet VoIP Cell phones and VoIP are two major communication technologies that contribute to the growth of a global communication skin - a layered networks of communication channels that allows everyone to connect to everyone else at every location at anytime. Most consumers are familiar with cell phones and use them...... - How To Solve A Consolidation Of Your Business Phone System Needs With An Asterisk VoIP Solution Here's the scenario.......You're planning planning ahead for a consolidation of your business phone systems including a potential move of your headquarters to a new building.Currently your company has 300 employees and operates in 15 locations:- 6 warehouse locations with business offices (~30 - 50 employees each)- 1 small warehouse......
- Business Phone Auto Attendant One of the most powerful features in a business phone is auto attendant. With automated attendant, you can handle all calls without hiring a personal assistant. The auto attendant identifies and greets callers, manages messages and faxes and routes calls to your present location.In a hosted business phone system,......
- Shopping For a Video Telephone Conference Call Phone When you need to set up a video conference call system, of course the first thing you are going to need to do is purchase a video telephone conference call phone. This is easy enough because there are more than enough options out there however to the newcomer it can......
- VoIP Phone Calls - Calling Over IP Network The advanced voice communication has dramatically transformed the way business or corporate houses conduct their business in different parts of the world. The businesses are speedily migrating to systems which use advanced and unified communication rather than PSTN services. The cost-effective and enhancement of organisational productivity backed the services......
Related Websites -
SellMyMobile.com Review Whenever I bought a new cell phone in the past, my old cell phone was laying around collecting dust or I even threw them in the trash. Cell phones are always changing, newer and improved cell phones come out, with better features, also the incentives that cell phone companies give...... - How To Find a Lost Cell Phone If your cell phone is an appendage in your life, losing it can be traumatic. If you wake up wondering where you left your phone the night before, or if your phone is lost somewhere in your house, probably with your keys, don’t fret. There are ways to find your......
- The Ten Commandments of cell phone etiquette There are only a few things I dislike more than sitting in traffic. Which does not bode well for my life living in Los Angeles. Anyways, one of these things I dislike is cellphones. Yes, I have one and yes I use it. But that doesn't mean I like it.......
- Customer Service Calling Day Today, I spend an hour making a few customer service calls due to what I perceived as billing errors. The first was to Sprint. Even though I updated my address on their website, they kept the old billing address. That wasn't my big concern, though. It was the $4 of......
- The National Do Not Call Registry Scam This scam is insidious, and is promoted and facilitated by the federal government. Unfortunately for those of us who already registered our phone numbers on the National Do Not Call Registry, it's too late to do anything about it except change our phone number. Here's what's happening... First, we complained......
Related posts:
