According to their annual report available on their website, in the last fiscal year-ending, SBC spent over two-and-a-half billion dollars on advertising. Verizon’s annual report shows just over two billion. Sprint, nearly a billion. AT&T (who had stripped back their advertising budget) just under half a billion. Many corporations will never see such income amounts in their entire lifetimes, let alone advertising budgets and this begs the question, if a telecom carrier can spend a fortune on advertising, why can’t they invest a fraction of that amount to ensure accurate billing to their customers? Because of billing inaccuracies, customers are forced to implement their own call accounting solutions.
Fortunately for the customers, robust call accounting software solutions such as TelSoft Solutions MegaCall now exist, allowing companies to accurately track call expenses and quickly compare them to telecom bills. Billing errors can be rapidly found and corrected through a real-time web-accessible interface. Calls can be rated against contract usage rates, costs can be allocated to the correct user department, and reporting can be automatically and quickly generated in relation to traffic, fraud and analysis.
MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting — an essential support for call accounting throughout the enterprise.
An Aberdeen Group report found that, without proper call accounting on a customer’s part, telecom billing cost leakage could be as much as $8 million per year. A Gartner Group analyst was recently quoted as stating that 12 to 20 percent of corporate telecom charges are in error, and 85 percent of such errors are in the carrier’s favor.
Telecom billing errors also place corporations in danger of non-compliance with the Sarbanes-Oxley act, which requires companies to be fully accurate when reporting operating expenses. So companies, not being able to rely on carrier bills to accurately cost account their phone usage, are forced to find cost-effective call accounting software solutions such as MegaCall.
Author: Bruce Boyers
Article Source: EzineArticles.com
Provided by: Digital Camera Information
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