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Dial Tone/Internet

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Today's telecom industry offers more choices than ever before: traditional and basic business line (POTS), switched long distance, dedicated long distance, DSL, integrated T1, PRI SIP, Trunking, Metro E, MPLS, and DS3...But as the list keeps growing, this multitude of options can start to seem like too much of a good thing.

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We have Factory Certified Technicians who are trained in the installation of phone networks and business systems. We resell new and used business telephone systems from small to mid-size businesses. That includes the actual phone systems; TDM & IP-PBX, voicemail systems, additions such as message on hold, battery back-up, headsets, etc.

Visions on Change And Then the First Step - An Example From (Internet) Telephony

Technology provides often a source for change. But also, technology is responsible for the fact that changes do not happen as swiftly as possible. And one main ingredient in this dilemma is that existing technology is still suitable. Like the pair of shoes that are still valuable to use, they are only out of fashion.

When thinking about introducing a change and when elaborating a vision about one, you are facing a similar dilemma that is to do with the first step you have to take. Basically there are two options: one is where you bridge from a current situation to a new one, the other is where you do not take the current technology is a starting point. The first option is focused on what you have now and reusability, the second option is focused on a new technology and where the bridge to current usability will be thought of later.

Internet telephony is a clear example that is struggling with this dilemma. There are many solutions but most of these come done at the same dilemma; do we start from what we have or do we momentarily discard current technology and elaborate on a new platform.

When concentrating on two movements in this area and focusing only on the physical phone (and not the underlying infrastructure) than the next two options are clear example for either strategy.

Skype for example elaborated a strategy in which a new platform (the headset, or skype internet phone) is taken as the core vehicle or device to manage the change. In this strategy the current phone is left as it is, and both devices could grow to a new standard later on. A similar development is happening with digital television; new televisions all have TDT incorporated.

The Jajah strategy — or other look-a-likes started with the current (mobile) phone in mind. You do not need a headset, you do need a computer or a mobile to establish the connection.

It is hard to tell and not the focus of this article where both strategies will meet nor which one will be more likely to dominate.
However, from a change viewpoint, the last mile is often the most difficult and that is where you need to reconnect to current technology or people who will not change. If you know that this is the highest risk for managing a change, than you should start bridging such a risk. In the current example this favors the Jajah solution.

But do not forget that this example is only focusing on a single device in a complex environment and on a single dilemma. There is much more to it.

2007 Hans Bool

Author: Hans Bool
Article Source: EzineArticles.com
Provided by: US Dollar credit card

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