Small Business Phone Systems
There are so many things to decide upon when setting up a new business: to work from home or rent an office and if this, then how much space will be required? Where and on what terms? What furniture will be needed? What computer equipment and what communications in terms of broadband and telephony?
With regard to the latter, for small office phone systems, most people will tend to think in terms of a standard ‘PBX’-based system with a number of extensions and desk phones but time taken here to consider the alternatives will be well worth the investment.
In fact, you’ll see that there is no need to make a capital investment at all.
The challenge for the small or newly formed business is to give the impression of being an organization of substance, of providing service levels and standards of professionalism naturally associated with larger companies. This is particularly important with regard to call management and this is where a top quality auto attendant system can pay dividends.
The two points of initial contact with a business are through its website and by telephone. With a website it is very easy to present the right image because there is time available to design and refine the site before it goes live and even then editing and updating is easily undertaken with the ready availability of CMS systems.
The ‘problem’ with the telephone as the point of contact is that it is always real-time and each incoming call gives a new ‘first impression’ to the caller. Consequently, having an effective call answering system is a must, but this is apparently not straightforward for the smaller business where the human resource available to handle incoming calls is limited. This can give rise to a number of alternative situations; At worst the call isn’t answered at all or at best the caller is asked to leave a message that will be responded to at some later time or for the caller to have to make another call to a number specified on the voice mail. It is readily apparent that none of these alternatives is good enough – how many messages won’t be left and how many onward calls not made and at what cost to the business? In addition, even if someone is available to take one call, what happens if another call comes in at the same time, again either there will be no answer or the engaged tone will be heard – the negative outcome is still the same.
The solution to this is easy and cost-effective, simply to use the technology readily available through the Internet and the use of broadband, utilizing a high quality, automated attendant to provide your phone answering system. There are obvious and significant benefits of so doing.
Author: Lesley Hansen
Article Source: EzineArticles.com
Provided by: Canada duty tariff
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