Virtual PBX phone service refers to hosted PBX that’s emerged as a cheaper and more flexible alternative to hardware PBX. For small and medium businesses, virtual PBX phone systems are just the right solution to manage incoming calls and transfer them to the respective departments or employees, giving clients who call a professional feel. The flexibility of the service ensures flawless routing of calls. It’s offered either through the Internet or the Public Service Telephone Network (PSTN).
Making Businesses Sound Professional to Clients
Businesses with spread-out off-site locations and employees would find this just what they were looking for. Virtual or hosted PBX phone systems enable connecting all phones on-site as well as mobile phones used by employees who may be traveling or located in an off-site workstation of the business. When calls are efficiently directed to these numbers, callers get the impression of calling a big company and would be attracted to the business. It’s a practical method to create a professional image among potential clients.
Basic and Customized Features Offered
The features generally offered by virtual PBX phone services include:
Follow-me call forwarding
Call blocking
Auto attendant
ACD queuing
Conference calling
Fax and fax mail
E-mail
Toll free enhancement
Pager notification
Caller identity
Pager notification
Direct inward dialing
Multistage dialing
Real-time monitoring
The find me, follow-me call forwarding feature of the hosted PBX telephone systems enables any business call to be routed to certain alternate numbers. Unpicked calls are routed to voicemail automatically, and more extensions can be plugged into the system. There’s no better way to coordinate employees in various locations.
Another example of the flexibility of virtual PBX phone services is the customization option. The service can be modified according to the needs of specific businesses.
Author: John J Kinskey
Article Source: EzineArticles.com
Provided by: Digital Camera Information
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