Call Detail Record Logging

Call detail record (CDR) logging is the means of recording and retrieving telephony data. CDR data is essential in monitoring, analyzing and forecasting communication facility usage. The information is often gathered and processed through a call accounting software package. Communication managers utilize various reports to track network performance, misuse and abuse, employee productivity and cost allocation.

Where does CDR come from?

CDR data that is submitted by your telephone system to a collection hardware buffer or software module linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed, caller ID and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The “raw” information is generally interpreted and translated into a database for real time or scheduled processing and reporting.

How is CDR delivered?

There are many PBX, IP PBX and other communication servers that can provide CDR. The methods of delivery are as varied as the manufacturers. The great majority of manufacturers still offer CDR through a real time serial (RS 232) link. Some of the more modern and IP-based systems offer date stamped files pushed or pulled through file transfer protocol (FTP). Some vendors utilize a syslog to deliver CDR data and others utilize proprietary protocols that require registration to their various partner programs.

How can you apply CDR to your business?

All CDR data contains valuable nuggets of information about each and every call. Most companies adopt a robust call accounting system to massage the data. The data mining applications vary for each company. Call accounting can be employed tor controlling misuse and abuse, monitoring network performance, bill reconcilliation, cost allocation and productivity enhancement.

How do you leverage the technology?

Rito Salomone is President of Resource Software International Ltd.(RSI). RSI is internationally recognized as a leader in communication management solutions. To contact the author, email rsalomone@telecost.com or visit the website at http://www.telecost.com

You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. Please email a courtesy copy to rsi@telecost.com

RSI (http://www.telecost.com) is recognized as an industry leader in the field of communication management. The communication management product portfolio includes tailored integration to the most popular switching and network manufactures. RSI has been granted Nortel Developer Partner status with recognition for its core portfolio as Compatible Products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solutions Provider, ShoreTel Technology Partner, NEC Univerge Partner and Alcatel Applications Partner.

Author: Rito Salomone
Article Source: EzineArticles.com
Provided by: Programmable Pressure Cooker

• Frequency & Monetary Analysis For Subscription Based Services Frequency (F) and Monetary (M) analysis, form together with Recency (R) the framework of RFM analysis. Though recency is the strongest predictor of future behavior, frequency and monetary analysis act in a complementary mode (to recency), to create a complete picture of the Customer behavior. There are many cases......
• Understanding IP PBX Solutions In this high-tech world, the IP PBX solutions have the capability of routing data, image, video, and voice for communication over a "unified" IP network. This way of managing a communication infrastructure ensures that the facilitating organizations are able to deal with their clients from varied locations - in......
• Frequency & Monetary Analysis For Subscription Based Services Frequency (F) and Monetary (M) analysis, form together with Recency (R) the framework of RFM analysis. Though recency is the strongest predictor of future behavior, frequency and monetary analysis act in a complementary mode (to recency), to create a complete picture of the Customer behavior. There are many cases......
• Frequency & Monetary Analysis For Subscription Based Services Frequency (F) and Monetary (M) analysis, form together with Recency (R) the framework of RFM analysis. Though recency is the strongest predictor of future behavior, frequency and monetary analysis act in a complementary mode (to recency), to create a complete picture of the Customer behavior. There are many cases......
• VoIP Phone Systems - Affordable Business Solutions VoIP or Voice over Internet protocol phone systems are those that enable voice calls through the internet. All communication needs for businesses can now be met through these telephone systems at affordable cost. They do not require any phone line or expensive equipment to be installed on your premises. VoIP......

• FBI Warns Consumes of Cyber Scam Robbing Bank Accounts The FBI works to stay on top of the latest cyber-crimes that can seriously affect consumers and their private information, including finances. Earlier this month, the FBI issued a press release outlining a trend in online crimes against consumers and businesses. The FBI's press releases states “Within the last several......
• Internet and Network Marketing Leaders Share These 7 Traits If you interviewed 10 millionaires who are Network Marketing Leaders, you would have 10 different stories of how they achieved their level of success. They would however share these common denominators: Sacrifice Leaders in all walks of life have made it to the top in their industry because they sacrificed......
• Geezeo Review A number of financial planning and "get out of debt" websites have been springing up over the past year or so, because consumers are showing that they are looking for more online web applications and other tools for managing their finances. What makes Geezeo even more exciting in terms of......
• The Impact of Accountability The Impact of Accountability When you are accountable to someone, it increases the likelihood that you will achieve your goal. Here are some statistics from the American Society of Training and Development that reveal the probability of successfully completing a goal: • 10% if you hear an idea. • 25%......
• A Preface To VoIP Service Science has made a lot of astonishing inventions and discoveries, which were always thought to be impracticable from the Stone Age to this contemporary world of expertise. Particularly in the division of communications, technology has rehabilitated the entire globe into a global village. It is now achievable to communicate with......

Related posts:

1. Frequency & Monetary Analysis For Subscription Based Services
2. Frequency & Monetary Analysis For Subscription Based Services
3. Frequency & Monetary Analysis For Subscription Based Services
4. Frequency & Monetary Analysis For Subscription Based Services
5. Frequency & Monetary Analysis For Subscription Based Services