Over the years thanks to competition it seems that the Big Box Hardware Stores like Home Depot and Lowes have gotten progressively better with their customers service. Why has this taken place? Well two reasons; one is competition and the other is because the customers have demanded it and by delivering better customer service the customers come back to shop more often and have a better shopping experience.
They spend more time in the stores and therefore buy more and return to purchase more on subsequent following visits as well. And guess what both companies have reaped the rewards in customer loyalty and increased sales. Unfortunately this change of pace has also impacted the small hardware stores, which always gave great service you see.
Had the Big Box Hardware Stores not gotten with the program they would not have succeeded as well as they have over their smaller competitors. It seems that in the past all we had heard about Home Depot and Lowe’s was that you could never find what you needed and there was never any one available to help you.
We all remember hearing these stories and perhaps had uttered these words ourselves and yet today you can always find someone to help you and generally they’re helping someone else around the corner from where you are standing. Not only will they take you to the exact item you’re looking for, but most of them are able to answer your questions or find someone who can. Please consider all this in 2006.
“Lance Winslow” – Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/. Lance is an online writer in retirement.
Author: Lance Winslow
Article Source: EzineArticles.com
Provided by: Electric Pressure Cooker
- Lance Armstrong: Support cancer survivors
- Espoir Haïti (Created: 18/01/2010; Amount Raised: $3150.00)
- Sandy Cook (Created: 08/09/2009; Amount Raised: $555.00)
Related Posts -
Customer Service Software - Why Your Online Business Needs It If you own an e-biz, you may know that one of the most difficult tasks in an internet business is developing a relationship with your customers. Your customers exist on the other side of cyberspace, and you may never get the opportunity to smile at them or shake their...... - How Important Is Business Phone Systems To The Organization? How do you communicate your product or services to your market? How do you reach your customers? How will customers reach you? The most basic among the telecommunications goods and services is the telephone. Although, some would contest that the telephone is no longer the primary service of the industry,......
- Telephone PBX - Customized Greetings A hosted telephone PBX with customized greetings enables businesses to provide better service to their customers and clients. Automatic answering service with custom greetings adds a personal touch to your business. Greeting messages can be used in all phases of telephone PBX service.Professional greetings can be customized according to......
- Software As a Service (SaaS) Software on Demand - Using SaaS the Smart Way Software as a Service (SaaS) Today's business world demands that business owners quickly adapt to a changing environment. Businesses can improve internal operations when they are able to adapt to emerging technologies trends to reduce operational costs and ultimately improve service to clients. Businesses that fail to adapt find that......
- Time For a Business Evaluation? We are only a few weeks into the New Year and now is a good time to ask how you are doing in your business.Did you vow in January to make some changes to help you grow?What were those changes?Did you include any kind of evaluation of your communications......
Related Websites -
Reader Giveaway: $100 Home Depot Gift Card Stocking Stuffer To get in the holiday spirit, I'm giving away a $100 The Home Depot gift card to one lucky reader. The Home Depot gift cards are a great idea for the do-it-herself-ers and handymen on your gift list. Or, you may decide to keep the gift card for yourself and...... -
Winner of $100 Home Depot Gift Card Happy Father's Day Dads! Did you do any DIY projects today? Oh... right that's not why you're here today. You want to know who won the $100 Home Depot gift card. Let's throw all the names into the random list generator and see who gets drawn first... Congratulations Cheryl W!...... - Self-checkouts This post at SBC really hits the mark. His view on Wal-Mart's advertising campaign for the self-checkout line -- "Fast! Easy! Fun!" -- is accurate. I've done it only a few times (not at Wal-Mart, but at other stores like Home Depot and Giant), and self-checkout is a pain in......
- Clearance Sales The Week After Christmas The biggest clearance sales are just around the corner. Beginning the day after Christmas, loads of seasonal merchandise are going to be deeply discounted. If you are out shopping, start checking your stores now because some are already clearancing Christmas merchandise. Our Home Depot has sold out of everything except......
-
It Might Be Time to Consider DIY for Home Improvement When insurance deductibles become so high that it becomes impossible to make claims to repair blown down fences and make routine home improvements, or when the waiting list for contractor help becomes impossibly long, it might be time to consider getting things done yourself. In the age of big box......
Related posts:
- Is Customer Service No Longer a Competitive Advantage?
- Business Management – Customer Service Is Overlooked
- How Properly Selected Telephone Systems Can Increase Customer Service Satisfaction
- Customer Service Software – Why Your Online Business Needs It
- Customer Service In An Instant Gratification Age
